Superior Water Damage Restoration for Carlsbad, San Diego and the rest of Southern California
Need expert water damage restoration services? Immediate action prevents further deterioration and starts getting your life back to normal right away. We can be at your door anywhere in San Diego, Orange, San Bernardino, and Riverside Counties within an hour, 24 hours a day, seven days a week.
Why Do You Need Water Damage Specialists?
Whether a burst washing machine hose or flooding from a winter storm, it's amazing how much water soaks into the building. Water even makes its way upwards inside walls a foot or more above any on the floor and into the innermost structures. After settling in within just a few minutes, water takes weeks to evaporate. All during that time, it's causing progressive harm to wood, drywall, and more. Some of that damage can be completely hidden. By raising humidity levels, water can lead to mold and mildew in as little as 24 hours, damaging furniture and destroying textiles. That's anytime and anywhere in greater San Diego, Carlsbad, and Los Alamitos area, not just during the winter or near the coast. What may not look serious may very well be a big problem, especially if the structural damage is hidden.
For anything more than a small amount of water, you need specialized water extraction and structural drying equipment to remove excess water and moisture from building materials as quickly as possible. Using a shop wet-vac or mopping up isn't enough, nor are cleaning companies and ordinary general contractors. You need certified experts with all the right drying equipment. Your insurance coverage will most likely require certified experts, as it's the assurance that all necessary prevention and restoration steps have been taken and correctly performed.
Even though it's a rushed and stressful situation, you need to check out any company you're considering. Do they have the proper training, experience, and equipment? Are they licensed and insured? If not, you're likely to find yourself liable for any worker injury and disaster restoration damage. The flood damage restoration company you choose should have a permanent presence near San Diego. That way, you can have confidence they'll be around in the months and years to come. You can also gauge their professionalism by their membership in various cleaning and restoration industry organizations.
Why Choose Superior Restoration?
- We're the real deal. Damage restoration professionals in every sense of the word, we've been in business serving San Diego, Orange, San Bernardino, and Riverside Counties, since 1995. That gives us over 20 years of experience in water extraction services. Our company holds the highest BBB rating of A+ and is a licensed California Contractor. We carry $2 million in environmental pollution insurance, $2 million in worker's compensation insurance, and $1 million in liability and property damage insurance.
- We're the experts. Our company maintains membership in and our technicians are certified by the CRA (Cleaning and Restoration Association), the world-leading IICRC (Institute of Inspection, Cleaning, and Restoration Certification), and the RIA (Restoration Industry Association).
- We have the gear. We maintain a large inventory of cutting-edge equipment for drying and cleaning buildings as well as their contents. And through our DKI (Disaster Kleenup International) affiliation, we have access to additional equipment for major projects, as well as highly specialized gear and more personnel.
With prompt 24/7 emergency response teams and 24-hour customer service, you can count on us for guaranteed professional water mitigation services.
Water Damage Restoration
Water damage may be a slow hidden progression, such as from a small plumbing leak inside a wall or a sudden and substantial flood. Following IICRC, CRC, and RIA guidelines, we tailor our water extraction and restoration process to your specific situation based primarily on the amount of water damage in your home. We assess the level of damage in a class system – Class 1, a partial room with little wet areas or carpet, through Class 4, flooring soaked in several rooms, water-wicking a foot or more up walls, and even hardwood and stonework saturation. We consider these as well as the degree of health hazard which occurs from the type of water you have in your home – Category 1, directly from drinking-water plumbing through Category 3, storm flooding and sewage backups (black water). The goal of our flood service is always the same – to minimize the cost and time needed for water damage repairs by eliminating harmful levels of moisture as quickly as possible.
Water Damage Tips
Our Water Extraction Process
Here's an outline of how we use cutting-edge technology and the latest industry best practices to complete our water extraction process:
Immediate water removal. In cases of flood damage from natural causes, our technicians will first focus their attention on the containment and isolation of biohazards. They will then follow up with extreme cleaning, disinfecting, and debris removal.
Water extraction. Our unique truck-mounted extraction gear vacuums surface water out of floors, walls, and ceilings. It's roughly twice as effective as the equipment used by carpet cleaners and outperforms most of our competitors, cutting a day or more off drying times.
Building structural dry out. Several types of equipment, such as refrigerant dehumidifiers, air movers, and turbo dryers, are necessary to pull out every last bit of dampness. Our specialists frequently monitor temperature and humidity and make adjustments for the most rapid drying. We will not stop until excess moisture is down to safe levels.
Our experts will also take care of cleaning and disinfecting regardless of the size or source of water damage. As needed, our water damage restoration services can also include mold remediation. All combined, our state-of-the-art equipment, certified technicians, and decades of experience turn weeks of drying under natural evaporation into typically just 3 to 4 days. Just knowing that is a significant relief to many of our clients.
Content Pack Out and Treatment
Even without ankle-deep standing water, all the wetness absorbed into a home or place of business leads to high humidity. This humidity, in turn, leads to mold and other damage to furniture, drapery, clothes, bedding, and other possessions. It's always good to remove building contents from affected areas. In many cases, that means "pack out," the removal of the items from the premises. Pack out also helps speed the drying of the building. Our pack-out services provide careful preparation, detailed inventory control, transportation, and storage at our secure San Diego County, CA facility. Our specialists will also perform cleaning and other water damage restoration under climate-controlled conditions. When you're ready, we'll "pack in," returning everything to where you want it to be.
We will take care of everything!
Insurance Issues
Standard homeowner and business insurance policies almost universally exclude water damage repairs due to natural flooding. You need a special flood rider for that. They're expensive, so many people choose FEMA's NFIP (National Flood Insurance Plan). Insurance coverage also excludes preventable damage, and that includes water damage repairs and mold removal that could have been avoided with immediate action from licensed services. Fortunately, the cost of those mitigation steps usually is covered.
Having dealt with pretty much every major insurance company covering San Diego, Orange, San Bernardino, and Riverside Counties, for two decades, we'll precisely know what mitigation actions are necessary. We also know what detailed documentation is expected for a smooth insurance claims process. We'll provide that through email and web communications, including digital photos, for ongoing communication and faster processing of your claim.
Frequently Asked Questions About Water and Flood Damage
Water damage insurance claims depend on a few different criteria. Ultimately, that's a question you'll have to clarify with your insurance company. However, we can tell you that the viability of water damage insurance claims depends primarily on what caused the damage (storm, burst pipe, plumbing malfunction, localized flood, sump pump failure, etc.). Some insurance policies will outline scenarios that will NOT be covered without specific riders like flood insurance, or sump pump failure insurance.
Contacting a restoration contractor as well as your insurance adjuster at the same time is a good idea, because the restoration contractor will help make sure that not only will the water extraction and dry out be covered, but the rebuild process that should follow. If the full scope of the claim isn't outlined and agreed upon from the start, there may be issues down the line, and property owners may find themselves having to pay out of pocket to get the property completely back to normal.
That depends on the types of materials that were affected by water. Drywall, carpet, and hardwood floors will take longer to dry than other materials in the space. We use moisture meters throughout the process and in many different locations to gauge the moisture levels and will continue to adjust our fans and dehumidifiers to achieve an efficient but effective dry time. The bare minimum of "three days to dry" may only produce a surface dry, but can still leave behind moisture levels that create an ideal environment for mold to grow.
Most homeowners start trying to remove the water themselves before they realize they'll need to contact their insurance company about a claim so they can call in a water damage restoration company. However, standing water around anything with a power cord or outlet or sagging ceilings make the area unsafe. Also, many insurance claims require documentation of the loss BEFORE any work is done, including removing the water. Always take plenty of photos of the damage you see before taking any action to start cleaning up the mess. Your restoration contractor will be able to back up your insurance claim scope with the necessary technical documentation as well.
If the water damage involves Category 1 water (clean and free of microbes and bacteria), many of your personal belongings can be salvaged. Category 2 water would include other water sources, including rainwater, that, while not containing biohazards or sewage, still pose health risks and the potential for destructive microbial growth and mold. A water damage restoration technician will help you sort through the contents of the property to determine what can be safely dried, what can be restored by a textile/contents technician, and what can't be saved or salvaged. There are off-site facilities in the area that specialize in restoring water-damaged contents. Your restoration team will document all of the contents leaving the property for restoration or disposal for your records and also for reimbursement from your insurance company.
Identifying the source of the water damage is one of the first steps in both the insurance claim process but also before beginning to dry out and repair the damaged areas. After all, if you replace a sagging, wet ceiling that was caused by a roof leak but don't fix the roof, too, the next rainstorm will start the cycle all over again. The buckling to your hardwood floor could be caused by a leaking pipe. We will pinpoint the exact cause of your water damage and make sure the source is repaired. We make sure your restoration job is done right the first time.
Serving All of Southern California with Top-Rated Disaster Restoration
Proudly providing disaster restoration services to San Diego, Orange, San Bernardino, and Riverside Counties.
